We know support is the main thing when it comes to hiring a service or product. In a study made, they found out that It goes as far as 88% of customers that rather do business with someone with good support over an exceptional product (Finances Online). And so, support is the most important element a business can offer. This is not to say the service or product isn’t relevant, but as humans, we place the most value on feeling like our needs are met and our concerns are heard.
Having happy and satisfied customers is the most relevant aspect for success. In a study made, 89% of asked consumers said they changed to a competitor because of a bad customer experience (Finances Online). Nonetheless, many services, products, and software solutions charge for support and have a limited training program if any at all.
We know in order to keep growing our clientele contentment has to be the heart of the operation. At Viafy we are one of the few software solutions that offer free and unlimited support and training all year round! Regardless of how many years our clients have been with us or how many queries have we assisted them with.
Our clients are so satisfied with our top-quality one-stop solution and service that they shared their testimonials!
- “The Parent App has helped us as it allows parents to know automatically about arrival times. Because of this, we have received lots of positive comments from parents as they can track their children’s buses in real-time. The Parent App overall has made communication with parents easier as it has drastically reduced the number of calls we receive. The Viafy system helps us with tracking the buses and their mileage, which has made fleet management easier. Customer service is fantastic! They are Johnny on the spot as they help right off the bat when we need it. The Viafy Support Team is always helpful in a timely matter.” Amanda Jacobson Middle School Principal at New Holstein School District
- “We have been using the Viafy platform for the last two years. The platform has made fleet management and organization simpler. The live map feature is our favorite one, as it allows us to see the location of our fleet at all times. If parents call with any question I can quickly respond as I can see in real-time the location of our fleet. This has made route management overall easier. Support is great, they have always helped us shortly.” Robert Wells Transportation Coordinator at Weston Public Schools
- “We are starting our journey with Viafy and are looking forward to maximizing the platform’s full potential. We want the Viafy system to simplify our everyday operation making fleet management easier. The Viafy team overall has been friendly and efficient, they have helped us with every question quickly.” Gordon Seyler Transportation Supervisor at Whittemore-Prescott Area Schools
- “The Viafy platform is working great! The main features we like are the Parent App, the Live Map, and the Live Diagnostics. The Live Map helps us quickly view in real-time the location of the fleet making route management easier. Diagnostics help us track maintenance making it simpler to manage. But by far our favorite feature is the Parent App, through it parents can get notifications and program alerts making communication with parents simpler. The Parent App is so good is the main reason we committed to Viafy. Customer Service is also satisfactory as it is efficient and quick.” Tom Hoffman Business Owner at Warco Transportation Inc.
We are grateful for having such an amazing clientele. We have your best interests at heart. And for you to know we mean it we guarantee unlimited support and all the training you need. We proudly say support is what we do best, assisting you properly is at the top of our priorities. Your satisfaction is our success!
Contact us for more information on what our transportation software solution can do for you!